Contact The Ruins

Address:

17 Da Costa Drive
Main Street
Ocho Rios
Jamaica
Telephone:
(876)-974-8888
(876)-974-4729
Fax:
(876)-974-9098
Email:
theruins@cwjamaica.com

GENERAL POLICY AND GUIDELINE

We are delighted that you are considering The Ruins At The Falls for your function. The following guidelines will prove beneficial in planning your event. Please note that our professional sales & catering team is readily available to answer any queries.

Menus:

Wide selections of menu items are available for your perusal. Please note, however, that should you require additional items our Executive Chef will only be too happy to design a customized menu of your choice.

Service charge:

All prices are quoted inclusive of tax; a 10% service charge is additional.

G.C.T. (General Consumption Tax):

This is a government tax, which is included in all prices quoted.

Guarantees:

Final numbers for all functions must be guaranteed at least three (3) working days prior to the function. This is the minimum amount that will be catered and billed for.

Layout/Menu Selection:

Menu selections, meeting room set-up requirements and any other arrangements must be received no later than five working days prior to the function.

Deposit/Payment Policy:

A 50% deposit is required of all estimated charges to confirm all catered functions. The balance is due at least seven (7) working days prior to the event. Only companies with established credit accounts will be allowed direct billing privileges for function charges. A purchase order is required. Purchase orders must be submitted at least five (5) days prior to the event. Payment can only be made by credit card, cash or manager's cheque. If deposits/payments are not received by the specified review dates, the booking may be subject to cancellation. Re-instatement of space will be made only upon receipt of payment and to the extent function space is available.

Corkage

A corkage fee of J$200.00 per bottle is applicable to guests who wish to bring own wine and J$ 250.00 for own champagne.

Cancellation Policy:

Event cancelled 30 days in advance will get a full refund of deposits paid. Events cancelled less than 30 days out will attract a 20% cancellation fee based on total estimated charges. During the Christmas season, December 10 - January 10, also the Easter period, i.e. (Good Friday, Easter Saturday, Easter Sunday and Easter Day), cancellation must be made at least 45 days prior to avoid penalties.

All cancellation notices must be received in writing for them to be valid.
The Ruins At The Falls shall not be liable for failure to carry out arrangements as requested which are caused by industrial disputes, acts of god or any events beyond the control of the hotel.

Florists:

We can make floral arrangements on your behalf at an additional cost. Please see details following. However, should you opt to use your own florist, please note that all arrangements must be verified in order to ensure they are within our operational policy guideline.

Audio-visual aids:

We provide a wide array of audio-visual aids. Please see costing attached. If desired you may bring in equipment not provided by The Ruins. However, we must receive a complete list of equipment to be brought in no later than 48 hours prior to the function. This will ensure that adequate power supplies etc. are available. All equipment brought to The Ruins At The Falls must be collected within 24 hours of completion of any event. We will not be held liable for any equipment left on the property by organizers.

Photographers, Videographers & Musicians:

Our catering staff would be delighted to assist you in making arrangements for all the above services.

Linens/Cutlery and Crockery:

The hotel at no additional cost provides napkins, tablecloths, cutlery etc. Standard white linen is provided.. A hireage charge is applicable to attain colours outside this.

Banner/Signs:

All banners/signs etc. must be received at least 24 hours prior to the function. Any mounting material to be used must be approved by the hotel catering team. Two-sided tape is not to be used on the walls. Only masking tape must be used and we will assist where possible in providing the appropriate hooks to mount signs/banners.

Wedding Cake/Cake Cutting:

We do not provide wedding cakes but our catering staff can make recommendations on qualified bakers. If you are providing your own wedding cake, please note there is no cost for cutting and boxing the cake for reception guests. Please note, however, you are required to bring your own cake knife and boxes.

 
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